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Corona Virus – Information in English

Coronavirus Overview of the most important information

The primary goal in combating the corona pandemic is the protection of health and the stability of the health system. A second wave of infection must be avoided. Therefore, contact restrictions and distance requirements still apply. Everyone is therefore required to reduce physical contact with other people outside of their own household to an absolutely necessary minimum and to keep the group of people as constant as possible. Wherever possible, there must be a minimum distance of 1.5 m between two people.

Contact in public spaces is only permitted with relatives of one's own household, spouses, life partners and family members and another household or in groups of up to ten people.

Hygiene rules still apply regular and thorough washing of the hands under running water with soap for 20 to 30 seconds, keep unwashed hands away from the face (especially the mouth, nose and eyes), cough and sneeze with handkerchiefs or into a bent elbow, regular ventilation of rooms.

Since 27th April 2020, public access to the City Administration is again permitted regarding urgent matters. Matters will not be dealt with in their usual offices but in the foyer of the Town Hall, located on the ground floor. Several additional counters have been set up there in accordance with hygiene guidelines. Special precautions have also been taken in the branch offices. Access is only possible following telephone or electronic registration. To do this, contact the responsible department. Where possible, however, concerns will continue to be processed primarily via telephone or email. The usual hygiene rules - coughing or sneezing into the elbow, frequent handwashing - must be followed

The General Citizens' Services and Elections Department located in Erlangens Town Hall is now open to visitors without an appointment. Specifically, the areas of the registration authority, passport and ID card authority, vehicle registration and driving license authority are open during the usual public visiting hours (Monday, Tuesday, Thursday 8:00 to 18:00 Wednesday and Friday 8:00 to 12:00). Important: To collect your ID card and passport, please report to the Town Hall foyer! It´s possible without an appointment..

In addition to the counters on the ground floor, public access to the upper floors of the Town Hall is again accessible with an appointment. Appropriate hygiene measures have been developed. Where possible, however, concerns will continue to be processed primarily by telephone or email. Appointments are only available after prior telephone or electronic registration in the respective office.

Due to the applicable infection protection regulations, only a certain number of people can be granted visiting access at a time. Citizens are therefore asked to only visit the Citizens Services Department in urgent cases.

In accordance with the mask requirements for the Free State of Bavaria, citizens who come to the Town Hall should also cover their nose and mouth.

Information on the number of cases in Erlangen is available on the homepage of the State Health Office - Staatliches Gesundheitsamt responsible for the city of Erlangen in the district office in Erlangen Höchstadt.

How do I avoid infections? What do I do if I think I am infected?

Anyone who believes that they have contracted the Coronavirus and is ill must first contact their family doctor or the non-emergency medical on-call service on phone 116 117. You can find more information here.

Instructions on how to avoid infections

  • Hand hygiene: regularly and thoroughly wash your hands under running water with soap for 20 to 30 seconds
  • Keep unwashed hands away from the face (especially mouth, nose and eyes).
  • Coughing Etiquette: cover the mouth and nose with a handkerchief or bent elbow while coughing or sneezing, followed by hand hygiene.
  • Stay at least 1 to 2 meters away from suspected infected persons
  • Avoid public gatherings
  • Regularly ventilate rooms
  • Adopt a quiet health-conscious lifestyle.

These general hygiene measures are recommended, especially during the winter season, to prevent flu infections (colds), influenza (flu) and also COVID-19 disease (Coronavirus).

Further information can be found at:

The State Health Department responsible for the city of Erlangen has set up an information telephone in the district office of Erlangen-Höchstadt for technical questions. Call: 09131 / 803-2680. Availability: Monday to Thursday from 8:30 to 18:00 and Friday from 8:30 to 12:00.

Questions can also be directed to the Corona hotline of the Bavarian Government. It can be reached daily from 8:00 to 18:00 on 089/122 220.

Anyone who believes that they have contracted the Coronavirus and is ill must first contact their family doctor or the on-call doctor (telephone 116 117).

Information about the Coronavirus is available in several languages on the Federal Integration website.

The Bavarian Integration Commission offers downloadable information in several languages ​​on the subject of “Men under pressure”.

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